Net Promoter Score (NPS) measures the loyalty of a company's customer base with a score from -100 to +100
33%
Increase in CTR’s
Overall boost to Click-Through-Rates across all completed projects
82%
Renewal rate
“Arthur designed multiple large websites for us, adapting to style changes, delivering responsive designs clients loved. Always meeting deadlines, even with last-minute requests. Seamless collaboration, improving processes. A great experience from start to finish.”
Erik Mork-Barett
Web Director, Supreme Optimization
“Arthur was essential to the success of our website redesign project. Created our design system and new website design, which transformed our entire redesign process smooth and efficient. Highly recommend for any design work.”
Tyler Hancock
Chief Creative Officer, Morgan & Morgan
“Arthur is very comfortable working in a fast pace environment with multiple rounds of feedback and iterations. He us detail oriented and keeps up to date with the latest best practices and recent trends. The project we worked on together received amazing feedback from both stakeholders and users.”
Once you decide to move forward after the initial introductory call, you will be asked to sign up for our service (contracts are optional) and to fill out an onboarding questionnaire so that we can clearly define your business, needs, and preferences.
After I receive your submission, I'll immediately send you an onboarding email confirmation and request access to your project management tool and communication tool.If you do not have a project management tool, I will provide one through ClickUp
Once this is set up, we plan a kickoff meeting to better understand the project goals and scope, and we begin immediately after.
How do I request a new task or project?
Engage with me through your project management system, or I can provide a ClickUp board if necessary.
To initiate a new design request, simply tag me within the tool, including relevant documentation, priority level, and timeline. While meetings are useful for more complex discussions, I try to minimize unnecessary steps unless required. Video walkthroughs, for example through Loom, are also highly encouraged. That being said, I am still available for meetings anytime you feel it is necessary.
To optimize efficiency, we recommend populating the task queue with multiple requests, each marked with different priority levels. This ensures that I can swiftly move on to the next task if it is completed or temporarily stalled with another, eliminating wasted time.
Once subscribed, you are able to add as many design requests to your queue as you would like, and they will be delivered in highest priority.
What programs do you design in?
Mostly Figma and Adobe Suite
What does your 100% satisfaction guarantee include?
My mission is to make you smile with every delivered task or progress report. I will work hard to continuously improve our workflows and try to adjust them for each client if possible.
However, things can get out of our control. For example, illness or life events happen. In these situations, I take ownership of my mistakes and add additional talent and time, working around the clock to make up for the lost time until you are 100% satisfied.
Do you offer a money-back guarantee?
Due to the nature of the work, there will be no refunds issued.
How do I pay?
Debit or Bank Transfers
At the end of each month I will invoice you for work completed with a NET30 or NET60 day payment term.